Last Updated: 12/10/2025
We value your satisfaction and do our best to ensure your orders arrive in perfect condition. However, due to the personal nature of beauty and skincare products, we maintain a strict but fair refund policy.
1. No Returns on Opened or Used Items
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.
2. Eligible Refunds or Replacements
Refunds or replacements may be issued only if:
- The wrong product was delivered
- The product arrived damaged or defective
- The order was cancelled before shipping
3. Reporting an Issue
To request a refund or replacement:
- Contact us within 48 hours of receiving your order
- Provide your order number and clear photos of the issue
- Our team will review and process eligible claims promptly
4. Refund Timeline
Approved refunds will be processed within 7–14 business days to your original payment method.
Shipping and handling fees are non-refundable.
5. Exchanges
We currently do not offer product exchanges unless the received item was incorrect or damaged.
6. Contact
Contact us @thebeautyboxhub01@gmail.com for questions related to refunds and returns.